Past achievements
I have identified critical onboarding friction points for multiple companies in the tech sector (SaaS, AI, ML, Mobile) and crafted strategic roadmaps that drove measurable increases in conversion rates and first day usage retention.
Boosted CX and Cut Costs by Uncovering Internal Onboarding Inefficiencies
Discovered the inefficiencies in the internal processes of an enterprise level company during the onboarding processes and outlined the solutions to save costs and increase client satisfaction.
Optimized Onboarding for a Mobile App (B2C)
Helped a B2C Mobile App identify the root cause of user abandonment during the onboarding process, leading to an increased conversion rate of over 25%
Designed the End-to-End Onboarding & Signup Process for a New AI SaaS
Created a UX friendly onboarding experience for a new AI product that migrated from an on-premises offering to a SaaS solution.
