About Me

Hi there! I'm Raluca, a Service Designer based in Europe.

I've been diving deep into the business scene for more than 15 years now, with a special focus on product management and UX for the past 7 years to help small and medium-sized companies grow. I really love figuring out how technology can improve businesses and make customers' experiences better.

It goes without saying that all thoughts expressed are my own and do not represent any company I am currently working for or have worked for in the past.

I've got a solid foundation in business strategy from Harvard Business School Online, wrapped up in 2023, and I honed my UX skills with a Master UX from the Nielsen Norman Group in 2022. Fast forward to now, I've kept my skills sharp with recent certifications in Service Design from the Interaction Design Foundation.

I'm currently steering the ship as a Senior UX Consultant at SMG. Since hopping on board in August 2023, I've been all about User Research and some Service Design. Before this, I was mixing it up at Carb Manager, the go-to diet app for over 8 million users—pretty cool, right?

Earlier, as VP of Growth at Gigster, I helped smash our revenue goals by 30% in just one quarter, thanks to some savvy product strategy moves. And at MindsDB, I was the driving force behind founding the Product Department, leading to significant business growth. Lastly, over at ESW Capital with Crossover for Work, I was the mastermind behind digital marketing growth strategies that significantly lifted conversion rates and revenue across a portfolio of B2B companies. It's been an incredible ride, pushing boundaries and driving growth at every turn.

When it comes to what I do, I'm all about leading with strategy, especially in the realms of SaaS, cloud tech, AI, and customer experience. I'm pretty good at steering remote teams across the globe, creating a vibe where innovation and success are part of the daily routine.

Product management and UX are my jam—I love mapping out product roadmaps, diving into user research strategies, and crafting UX strategies that not just meet, but blow past business objectives. I'm all about understanding and improving the customer's journey.

Lastly, I've recently enrolled in a BA degree in Philosophy at the University of Bucharest, purely for the love and excitement of it. I'm currently navigating through my first year, and I've got to say, I'm absolutely loving the experience. Diving into philosophy is like exploring a whole new world, a thrilling quest that keeps my curiosity ignited and my perspectives ever-expanding. It's a vivid reminder that it's never too late to chase a new passion or deepen your understanding of the world.