Refik Anadol Studio announced plans for the world’s first AI arts museum
Dataland, the world’s first AI arts museum, is set to open in 2025 at The Grand LA in downtown Los Angeles.
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A Discovery-first mindset: replace Solutioneering with Problem Discovery
This article is dedicated to those who want to escape the seductive yet delusional practice of solutioneering and get their hands messy with Discovery.
A trip to delight: Customer Journey Mapping
Customer journey mapping (CJM) is a powerful tool that enables organizations to understand and improve the customer experience by visualizing the steps a customer goes through when interacting with a product or service.
Service Blueprints. Complexity made simple.
A service blueprint visualizes relationships between service components—people, props, and processes—directly linked to touchpoints in a customer journey. It's particularly useful for complex scenarios involving multiple touchpoints or requiring cross-functional coordination.
How to organize and facilitate Product and UX Workshops
Workshops are intensive collaborative sessions used to solve problems and enable progress on a particular challenge throughout the product development timeline.
A short story on Usability Tests
A usability study assesses how easy user interfaces are to use. It involves observing users as they attempt to complete tasks on a device or software and is pivotal in identifying design issues that affect user experience.
Advanced User Research Techniques for PMs
This booklet is designed for Product Managers, UX Professionals and anyone who is eager to deepen their UX research capabilities. Learn how to conduct effective usability studies, user interviews, create detailed service blueprints, and map customer journeys.
Why Are Workshops Great for Product Roadmaps?
This article outlines why workshopping is unparalleled in creating product roadmaps and how it fosters collaboration, understanding, and innovation.
The Daimon and Creativity
The thesis of this essay is that the Daimon, initially understood as a supernatural force in ancient Greece, retains its relevance and influence in contemporary times, especially in the realms of creativity and personal introspection.
Philosophy as a Way of Life: Lessons from Greek Philosophy for the Modern World
Authenticity, continuous reflection, and preparation for death are central themes in ancient philosophy. These ideas inspire living a harmonious life: aligning actions with words and thoughts. Socrates, through his attitude toward death, exemplifies consistency between speech and action.
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The Invisible Design is a knowledge hub that integrates concepts from philosophy, ethics, and UX into product management.
Generative AI: The Dumbing Down of Knowledge and Identity
In this essay, I propose the idea that the use of generative AI systems without critical thought universalizes language in a negative way, leading to a dilution of knowledge. Less poetically, we all end up expressing ourselves like robots while knowing nothing.
User Interviews: A Guide for Product Managers
Learn the risks and pitfalls of insufficient methodology in user interviews. Learn how cognitive biases like overconfidence can skew UX research outcomes, and discover the importance of rigorous practices in gathering accurate user insights.
'Knowing that' but not 'knowing how'
"Knowing that" refers to theoretical knowledge or factual information, while "knowing how" refers to practical ability or skill. Intelligence is not solely about theoretical contemplation but is rooted in practical action.